Frequently asked questions

Q

Can I send a viigii without buying a physical gift?

The viigii experience is designed to accompany the purchase of a physical gift through an online retailer. With viigii, you can offer an easy and memorable gift-giving experience to your customers, eliminating any worries of a gift not arriving on time.

Q

Does viigii work on all platforms and devices (Windows, Mac, Linux, Android, iPhone)?

The viigii software works with both Windows and Mac computers, and is optimized for Apple and Android devices.

Q

What if I don’t want to send my viigii notification right away? Can I choose a future date?

Yes! You can choose the exact date you’d like the viigii to be sent. For example, if you’re ordering a viigii for your friend on January 5, but her birthday isn’t until January 15, you can set the viigii delivery date to January 15 so that the viigii will arrive on her special day.

Q

Can I choose what my animated gift looks like?

At the moment, we have a standard appearance for the animated gift, but we are in the process of developing customizable wrapping paper. We will also be offering ways to incorporate your company’s brand into the appearance of the animated gift.

Q

Will I be notified when my viigii is sent?

Yes! After you send your viigii, you’ll receive an email confirming the details of your viigii (including the recipient’s contact details and the date of delivery).

Q

What if I don’t want the recipient to see what I’ve sent them?

The viigii gifting service is intended to be a sneak peek of the gift still to come. The experience is designed to emulate the real-life excitement of unwrapping and revealing the gift with the added benefit of being able to respond immediately to the gift-giver. Through social media integration, viigii gives the opportunity for more personal communication between the giver and recipient, with the ability to exchange messages and media

Q

Is viigii safe and secure?

Yes, we use SSL to encrypt data and do not store any sensitive information on our servers.

Q

How can I change my pricing plan?

Your pricing plan details can be accessed either through the website (viigii.it/pricing) or through the account dashboard.

Q

Can I change my plan?

Yes! You can choose to switch between either plan at any time, and your change will take effect in the next billing period.

Q

How will I receive my invoices?

You’ll receive an email each month with your invoice. Past invoices will be visible from the account dashboard.

Q

What is viigii’s privacy policy?

Please refer to our privacy policy here.

Have more questions? Feel free to get in touch with us.